MY ACCOUNT & MY ORDER
Q: How do I place my order?
A: To place your order, follow these steps:
· Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
· Once you’re done, click the ‘Add To Cart’ button
· After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
· From there, you can either login to your existing Giftix account or simply continue as a 'New User' and create one.
· Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.
Q: How will I know that my order is placed successfully?
A: Once you successfully place your order, you will receive a confirmation email with details of your order and your order ID.
· You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!
Q: How do I receive my order?
A: We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 2-7 business days depending on where you live.
· All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.
Q: I tried placing my order using my Debit Card/ Credit Card/Net Banking.The order was not successfully but my money got deducted.What’s happening here?
A: As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 10 business days.
· For any other assistance/ issues you can write to us at email@example.com or call us on our helpline, and we’ll help sort things out.
Q: How should I check the status of my order?
A:To find out when your order is arriving, Click on Orders to see the status of your current order (as well as your order history). You can also simply click on ‘Track your Order’ on the footer of our landing page, type in your order ID, and check your order status.
· After your order has been successfully placed, you will immediately receive a confirmation and order details via email and SMS. Once your products have been shipped, you will be notified again via email and SMS.
· In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end- with reasons and the revised shipping and delivery timelines.
· If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at firstname.lastname@example.org, we will see what we can do to help.
Q: Is it safeto shop online if I make payment using Net Banking,Debit Card ,or Credit Card?
A: All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection. Rest assured, your money is safe.
Q: why am I not getting any COD option on the payment page?
A: If the COD option is not showing, it’s because this facility is unavailable for your postal code. You can either pay by Debit Card, Credit Card, or Net Banking, or you can get the products delivered to an alternate address (where COD is available).
Q: Are there any hidden charges?
A: There are absolutely NO hidden charges for any of our products- what you see is what you pay.
Q: What should I do if my payment fails?
A: In case there is a failure in payment, please retry and keep the following things in mind:
· Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
· If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at email@example.com.
SHIPPING & TRACKING
Q: How long will it take for my order to be delivered?
A: Orders in India are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).
Q: Are there any additional shipping charges?
A: Giftix.in provides FREE shipping for all orders above Rs. 300 in India. A shipping charge of Rs. 50 is payable only on orders below Rs. 300.
Q: How do I track my order?
A: You can track your order once it has been dispatched from our warehouse. An email and SMS will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Your Order' for the respective Order ID.
Q: What if my order is undelivered?
A: For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as reward points to your Giftix account which will reflect within 24-48 hours of initiation.
RETURN & EXCHANGE POLICY
Q: How do I return/exchange my product(s)?
A: Customers can exchange/ return their order within 7 days after an order has been delivered.
· All items must be in unused condition with all original tags and packaging intact.
· You can only apply for a Return/ Exchange from your Giftix account. Login to your account and go the ‘My Orders’ section. Click on ‘View/ Edit Order Details’ for the respective order. Then, choose the Return/ Exchange option, select the product(s), pick the reason, click Confirm. A pop-up will open with our Return/ Exchange policy. Click Return/ Exchange to initiate the process. You will also receive an email confirmation from us as well.
· Return/ Exchange Policy: As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. You can courier the product(s) to the address mentioned below:
P-314, Swami Swarupananda Sarani
Kolkata – 700 054
· After we receive your courier and perform all the necessary quality checks, we will refund the product amount to you as Points in your Giftix account. You can use these points while placing a fresh order on the website. Refund of Shipping and COD charges is not applicable.
· International orders are not eligible for return/ exchange unless an incorrect product has been delivered.
· Defective products need not be sent back to us, unless confirmed by the Customer Care team. If you have received a defective product, send us images at firstname.lastname@example.org and we will get back to you.
Q: How do I cancel my order?
A: Orders that have not been shipped can be cancelled by logging into your Giftix account, clicking ‘Orders’ and then ‘Cancel Order’.
· If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
Q: What are the terms and conditions for refund?
· Cancellations - If the order is cancelled before shipped, the refund will be done to your bank account and will reflect within 7-10 business days. If a cancellation is required after the product is shipped, we will provide a bank refund upon request, after the package reaches back to us.
· Defective/ Damaged in transit - Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as reward points as per your convenience.
· Wrong/ Missing products - We can either ship out the product(s) (if available in stock at the time) or a refund into the bank account or as reward points as per your convenience.
Q: I haven’t received my refund yet. What should I do?
A: We update our customers via email once we initiate the refund procedure.
· Bank refunds will take 7-10 business days and a refund as reward points will take 24-48 hours.
Q: Do you take bulk orders/ customise products?
A: Yes, we absolutely do. You can email us with your order and design details at email@example.com. We’ll also try and work out a discount for you, depending on the quantity of your order.
Q: Will I automatically receive marketing emails from you after registration?
A: You will automatically get subscribed to our marketing emails and SMS's after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.
Q: What to do if I forgot my password?
A: You can click on the 'Forgot Password' option when logging in, and the password reset link will be sent to you via email.
Q: I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?
A: We have to leave the tags intact in case the person you’re gifting faces any issues and would like to exchange/ return the product.
· It is not possible to detach the invoices and tags but if you call us immediately after placing the order, our team can help you out.
· If you want to add a note to the gift, please email the note to us at firstname.lastname@example.org and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.
Q: Is there any option to try the product before buying it?
A: We only sell online so there is no try-and-buy option available. However, in order to make sure you in pick the right size, we have a size chart with measurements on our product pages. For any queries, please write to us at email@example.com.
Q: I wish to add few more products is my order. Will it be possible?
A: Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.